Websites, Intranets, Software, Mobile applications, Branding, Guidance

The following Terms and Conditions of Service apply to all products and services provided by Chillies Internet.

1. All work is carried out by Chillies Internet on the understanding that the client has agreed to Chillies Internet’s terms and conditions.

Copyright is retained by Chillies Internet on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

If a choice of design is presented, only one solution is deemed to be given by Chillies Internet as fulfilling the contract. All other designs remain the property of Chillies Internet, unless agreed in writing that this arrangement has been changed.

2. Project Acceptance

At the time of proposal, Chillies Internet will provide the customer with a written estimate or quotation. 

A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Chillies Internet. 
Alternatively, the client may send an official order in reply to the estimate or quotation which binds the client to accept Chillies Internet’ terms and conditions. No work on a project will commence until either document has been received by Chillies Internet.

3. Design Charges

Charges for design services to be provided by Chillies Internet, will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 75% of the quoted fee will become immediately due. Work on the project will not commence until Chillies Internet has received this deposit.

4. Charges for Other Services

Charges for any additional services over and above the estimated design, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.

5. Settlement of accounts 

Accounts which remain outstanding for 30 days after the date of invoice, will incur an extra charge of 2% per month of the outstanding amount.

6. Payments

Payments may be made by cash or EFT

7. Publication and/or release of work done by Chillies Internet on behalf of the client, may not take place before cleared funds have been received.

Copyrights and Trademarks

By supplying text, images and other data to Chillies Internet for inclusion in the customer’s business cards, flyers, pamphlets, website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner. 

8. Responsibility

The customer agrees to fully indemnify and hold Chillies Internet free from harm in any and all claims resulting for the customer in not having obtained all the required copyright, and/or any other necessary permissions.

9. Logo Design

You will receive 3 Logo Samples (more depending on colour scheme). Once you have selected a design from the samples, you will be able to change 3 changes. After the 3 changes has been made a fee of R150 per change will be charged.

10.  Payment

All design fees must be paid in full before any artwork will be done. Once we received proof of payment, the artwork will be done. Artwork samples will be sent in the following 3-4 working days.